Refund and Return Policy – GoldTopix

Effective Date: February 14, 2025

At GoldTopix, customer satisfaction is our top priority. We stand behind the quality of our premium perfumes and are committed to ensuring you have the best shopping experience. If for any reason you are not completely satisfied with your purchase, our Refund and Return Policy provides a simple and transparent process to assist you.

1. Eligibility for Returns

To qualify for a return, please ensure the following conditions are met:

✔ The product is unused, unopened, and in its original packaging.
✔ The product is not damaged, altered, or tampered with.
✔ The return request is made within 14 days of receiving your order.
✔ Items purchased during promotional sales, discounts, or clearance events are non-returnable, unless they arrive damaged or defective.
✔ Gift cards, personalized products, and trial-size items are not eligible for returns.

If the returned item does not meet these conditions, we reserve the right to reject the return request.

2. Refund Process

Once your return is received and inspected, we will process your refund based on the following conditions:

💳 Original Payment Method: Refunds will be issued back to the original payment method used for the purchase.
📅 Processing Time: Refunds are typically processed within 7-10 business days after the return has been approved.
📧 Refund Notification: You will receive a confirmation email once your refund is processed.
❌ Non-Refundable Fees: Shipping fees, customs duties, and any applicable taxes are non-refundable.

If you paid via credit/debit card, please note that the bank may take additional time to process and reflect the refund in your account.

3. How to Initiate a Return

To ensure a smooth return process, please follow these steps:

1️⃣ Contact Us: Send an email to contact@goldtopix with your order number, product details, and reason for the return.
2️⃣ Approval & Return Instructions: Our customer service team will review your request and provide a return authorization along with the shipping address.
3️⃣ Pack & Ship the Item: Securely package the product and ship it using a trackable shipping method. We recommend using insured shipping to prevent loss or damage during transit.
4️⃣ Inspection & Confirmation: Once we receive the item, we will inspect it to confirm eligibility.
5️⃣ Refund Processing: If approved, the refund will be processed, and you will receive a confirmation email.

📌 Return Shipping Costs: The customer is responsible for return shipping fees unless the return is due to a defective or incorrect product.

4. Exchanges

We offer free exchanges in the event of a damaged, defective, or incorrect item. To request an exchange:

✔ Contact us within 48 hours of receiving the item.
✔ Provide clear photos of the damage or issue for verification.
✔ Once confirmed, we will send a replacement product at no additional cost.

If the exact product is unavailable, you may choose a different item of equal value or opt for a full refund.

5. Late or Missing Refunds

If you haven’t received your refund after the expected processing period:

✔ Check your bank account or credit card statement again.
✔ Contact your credit card provider to inquire about refund processing times.
✔ Contact your bank, as some financial institutions take longer to process refunds.
✔ If you still have not received your refund, please email us at contact@goldtopix for further assistance.

6. Non-Returnable Items

Certain products cannot be returned or refunded, including:

❌ Used or opened perfumes (for hygiene and quality control reasons).
❌ Personalized or customized items.
❌ Gift cards and promotional items.
❌ Trial-size and sample perfumes.

We appreciate your understanding as these policies help us maintain the highest standards of quality and safety.

7. Damaged or Lost Items in Transit

GoldTopix takes extra precautions to ensure all orders are securely packaged. However, if your order is damaged during shipping:

✔ Contact us within 48 hours of delivery.
✔ Provide photos of the damaged product and packaging.
✔ We will file a claim with the shipping carrier and arrange a replacement or refund.

If your package is lost in transit, please notify us, and we will assist in tracking and resolving the issue.

8. Order Cancellation Policy

• You can cancel your order within 24 hours of placing it for a full refund.
• Once the order has been shipped, it cannot be canceled, but you may return it following our standard return policy.

9. International Returns & Refunds

For international orders:
✔ Customers are responsible for any return shipping fees, customs duties, and taxes.
✔ Refunds will be processed only after the returned product is received.
✔ We are not responsible for delays caused by customs clearance or international shipping carriers.

10. Contact Information

For any refund or return inquiries, please contact us:

📍 Address: 3297 Pretty View Lane, California, San Francisco, United States
📞 Phone: 707-846-7447
📧 Email: contact@goldtopix
🌐 Website: https://goldtopix.xyz/