Delivery Policy – GoldTopix

Effective Date: February 14, 2025

At GoldTopix, we are committed to delivering premium perfumes to our customers in a timely and secure manner. This Delivery Policy outlines our shipping process, estimated delivery times, costs, and other essential details.

1. Shipping Destinations

GoldTopix offers worldwide shipping to most countries. However, due to customs restrictions in certain regions, we may not be able to ship to some locations. If we are unable to deliver to your country, we will notify you immediately and issue a full refund.

2. Order Processing Time

• Orders are typically processed within 24-48 hours (excluding weekends and holidays).
• Once your order has been processed and shipped, you will receive a confirmation email with tracking details.
• If there are any delays due to high demand or inventory issues, we will inform you via email.

3. Shipping Methods & Estimated Delivery Times

We offer the following shipping options:

⚠️ Note: Delivery times may vary due to customs clearance, local courier services, and unforeseen circumstances such as natural disasters or strikes.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and the chosen shipping method. We may offer free shipping on orders exceeding a specific amount, which will be displayed during checkout.

5. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email.
• You can track your package through our Order Tracking Page on GoldTopix.xyz or the carrier’s website.
• If your tracking information is not updated after 48 hours, please contact our support team for assistance.

6. Customs, Duties & Taxes

• International orders may be subject to customs duties, taxes, or import fees, depending on your country’s regulations.
• These charges are not included in the product price or shipping cost and are the responsibility of the customer.
• We recommend checking with your local customs office for details on applicable fees.

7. Delivery Issues & Missing Packages

Delayed Shipments

• If your package has not arrived within the estimated delivery time, please check your tracking details first.
• In case of significant delays, contact our customer support team at contact@goldtopix or 707-846-7447.

Lost or Stolen Packages

• GoldTopix is not responsible for lost or stolen packages once marked as “Delivered” by the carrier.
• If your package is missing, check with your local post office or neighbors before contacting us.

Incorrect Address Provided

• If the shipping address provided is incorrect, we are not responsible for failed deliveries.
• Please double-check your address before placing an order. If you need to make changes, contact us within 12 hours of placing your order.

8. Damaged Packages

• If your package arrives damaged, please take photos of the packaging and the products inside and email them to contact@goldtopix within 48 hours of delivery.
• We will assess the situation and may offer a replacement or refund based on the extent of the damage.

9. Contact Information

For any shipping or delivery-related inquiries, feel free to contact us:

📍 Address: 3297 Pretty View Lane, California, San Francisco, United States
📞 Phone: 707-846-7447
📧 Email: contact@goldtopix
🌐 Website: https://goldtopix.xyz/